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Users general conditions


The following conditions regulate the use, access and functioning of the webpage.

In compliance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the website arriva.es is owned by ARRIVA SPAIN HOLDING, S.L. (hereinafter, ARRIVA), registered in the Mercantile Registry of Madrid, Volume 12279, Folio 122, Sec. 8, Page M-61216 with address for notifications in C / Fraguas 27 - Pol. Ind. Urtinsa, 28923 Alcorcón (Madrid), NIF B28468924 and email calidad@arriva.es


The use of this website attributes the condition of User of the site to the navigator, which implies adherence to these General Conditions in the version published at the time of accessing it. Therefore, ARRIVA recommends the User to read them carefully each time they access the website.

Consequently, it will be the responsibility of every visitor and / or User to carefully read these General Conditions of Use in force on each of the occasions in which they access this website, so if they do not agree with any of the conditions set forth herein, they should abstain from the use of this website.

ARRIVA may alter at any time and without prior notice to the user, the design, presentation and / or configuration of the Website, as well as some or all of the Contents, and modify the general conditions and / or particular conditions required to use them.


The User is conscious and voluntarily and expressly accepts that the use of the arriva.es site is in any case under their exclusive responsibility.

In the use of the arriva.es site, the User undertakes not to act in any way that may damage the image, interests and rights of ARRIVA or third parties or that could harm, disable or overload the site, or prevent In any case, the normal use of the site.

The contents of the arriva.es site are made available to the User with information from both their own sources and third parties.

The inclusion of Contents on the arriva.es site does not constitute in any way the provision of a service. The User acknowledges that, to the extent that the application of the Law to specific cases is not automatic, but may vary depending on very diverse circumstances. Therefore, ARRIVA advises the User to make decisions based on the information collected in the Contents without obtaining adequate professional advice.

ARRIVA will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or can produce economic, material or data damages, caused by the use of such information.


The User acknowledges and accepts through these General Conditions that all industrial and intellectual property rights over the contents and / or any other elements inserted in this website (including without limitation, brands, logos, commercial names, texts, images, graphics, designs, sounds, databases, software, flowcharts, presentation, "look-and-feel", audio and video), are the exclusive property of ARRIVA and / or third parties, who have the exclusive right to use them in the course of trade.

In no case does access to the Website imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Use of the Website do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and / or its Content other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by ARRIVA or the third party holder of the affected rights.

Claims that could be filed by Users or third parties in relation to possible breaches of intellectual or industrial property rights on any of the contents of this website should be directed to the following email address calidad@arriva.es with the following information:

  • Name and surname, postal address and email address of the affected party or, where appropriate, of the person authorized to act on his or her behalf, indicating the title under which he / she holds the representation (hereinafter, the claimant).
  • Declaration by the claimant in which he claims to be the owner of the rights allegedly infringed, including his signature, physical or digital.
  • Accurate description of the contents protected by the intellectual property rights allegedly infringed, as well as their exact location within the Website.
  • Express declaration by the claimant that the use of the contents has been made without the consent of the owner of the rights allegedly infringed.

4.1 Domain Names

In the same line as mentioned in the previous section, the domain name arriva.es and all those that enable direct access to this site are exclusively owned by ARRIVA. Undue use of the said dominions for economic trading purposes would imply infringement of the rights conferred by registration thereof and any such infringement will be prosecuted in accordance with Law.

4.2 Copyright

The contents, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site as a whole, are protected by copyright and other protective legislation as Multimedia artistic work

4.3 Personal use

ARRIVA authorizes Users to use, visualise, obtain a temporary copy, download and store the contents and / or elements inserted in the Website exclusively for their personal, private and non-profitable use; provided that the origin and / or author of which is indicated and, where appropriate, the copyright symbol and / or industrial property notes of its owners appear.

The use of such elements, their reproduction, communication and / or distribution for commercial or lucrative purposes, as well as their modification, alteration, or decompilation is strictly prohibited.

For any use other than those expressly allowed, it will be necessary to obtain the prior written consent of the holder of the rights in question.

4.4 Possible legal actions

The User of this website undertakes to respect the rights set forth and to avoid any action that could harm them, ARRIVA reserves the right to take any legal actions in defense of their legitimate rights of intellectual and industrial property.


5.1 Disclaimer of warranty and liability for the operation of the Website

ARRIVA does not guarantee the availability and continuity of the operation of the website. Likewise, ARRIVA will not be liable in any case for any damages that may arise from:

  • Lack of availability or accessibility to the website;
  • The interruption in the functioning of the website or computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in telephone lines, in the Internet system or in other electronic systems produced in the course of its operation;
  • The lack of suitability of the Website for the specific needs of the Users and;
  • Other damages that may be caused by third parties through unauthorized interference beyond the control of ARRIVA.

The absence of viruses or other elements on the website introduced by third parties outside ARRIVA that may cause alterations in the physical or logical systems of the Users or in the electronic documents and files stored in their systems is not guaranteed.

ARRIVA adopts various protection measures to protect the Web site and its contents against third-party computer attacks. However, ARRIVA does not guarantee that unauthorized third parties cannot access the type of use of the Website made by the User or the conditions, characteristics and circumstances in which said use is made. Consequently, they will not be liable in any case for damages that may arise from such unauthorized access.

5.2 Disclaimer of warranty and liability for the use of the Web portal , services and content by Users

ARRIVA will not be liable under any circumstances for the use that Users and / or third parties may make of the Website or its contents, nor for any damages that may arise from it.

ARRIVA declines all responsibility for damages of whatever nature that could be due to the use of the services and contents by the users or that may arise from the lack of veracity, validity, completeness and / or authenticity of the information that Users provide about themselves and in particular, although not exclusively, for the damages and losses of any nature that may be due to the impersonation of a third party made by a User in any kind of communication through the Website.

5.3 Disclaimer or warranty and liability for the contents

ARRIVA will not be liable in any case for any damages that may arise from:

  • Damages of any kind that may be due to the lack of legality, reliability, usefulness, truthfulness, accuracy, completeness and current importance of the contents.
  • The inadequacy for any purpose and the failure to meet the expectations generated by the contents.


For the mere fact of visiting the arriva.es website, no personal data that identifies a User is automatically registered. However, there is certain non-personal and non-identifiable information of a specific User that can be collected and recorded on the ARRIVA Internet servers (for example, type of the user's Internet browser and the User's operating system) in order to improve the navigation of the User and the management of the arriva.es site.

ARRIVA may require from the User certain personal data for the use of certain contents or services, complying at all times with the EU Regulation 2016/679 and Organic Law 3/2018 of December 5 on the protection of personal data and guarantee of the digital rights.


The duration of this site is, in principle, indefinite. However, ARRIVA reserves the right to modify, suspend or terminate the provision of its services as well as these General Conditions, at any time and without prior notice.


These General Conditions of Use are in accordance with Spanish Laws. Any dispute in relation to the website of arriva.es will be examined by the Spanish jurisdiction, submitting the parties to the Courts and Tribunals of the city of Madrid, and their hierarchical superiors, expressly waiving any other jurisdiction they may be entitled to.

The easiest and most efficient way to request any clarification, or to make any type of complaint, suggestion or comment, is by sending an e-mail to the address calidad@arriva.es

Access to and use of this website implies acceptance of these General Conditions.

Copyright. ARRIVA SPAIN HOLDING, S.L. All rights reserved and registered. Total or partial reproduction is prohibited.


C/ Fraguas, 27
Pol. Ind. Urtinsa.
28923 Alcorcón (Madrid)
Phone: +34 91 226 04 18
Email: calidad@arriva.es

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