According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. The legitimacy of the processing of your data is your consent granted by marking the corresponding box.
The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Data will not be transferred to third parties except legal obligation.
You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 – Pol. Ind. Urtinsa, 28923 Alcorcón (Madrid ) or email@example.com.
Access with bicycles will be allowed to regular public transport buses for general use passengers that provide intercity and urban services of municipalities other than Madrid, fulfilling the following conditions:
1st) It will be possible to access the interior of the bus with folding and folded bicycles, as well as open.
2nd) Access with bicycles will be subject to the occupancy level of the bus allowing it.
3rd) The traveller who accesses with the folding bicycle must fold it before boarding the bus and keep it folded until he has descended from the vehicle.
The bicycle will preferably be located in the places specifically designed and suitable for its transport, if they exist on the bus. Alternatively, it will be located on the central platform, in the area reserved for passengers with reduced mobility, if it is not occupied. Otherwise, or if passengers with these characteristics access the bus, the bicycle carrier will be located in some other place on board appropriate and suitable for that purpose. In all cases, the carrier will hold the bicycle in an appropriate way to avoid the risks derived from its displacement.
As for the access of bicycles to the intercity transport buses, which used to go in the storage hold of the buses, it will be granted as long as there is space, respecting and prioritizing the right of people with reduced mobility to use those reserved spaces.
Within the general process of updating all public passenger transport regulations, the Regional Transport Consortium has updated and published since last 07/7/2017 and, through its website, of certain prescriptions related to the behaviors typified as possible infractions and their corresponding sanctions.
This initiative is transferred because, in addition to considering it of interest, we understand that the Company must also publicize the regulations, for the knowledge of the user public.
All the information appears in the link www.crtm.es/sanciones Passengers will be able to have access to such information, useful both for them and for the Companys personnel.
In the Regulations for Travelers of the Community of Madrid, dated July 21, 1997, in the User Rights section, it says:
In particular, the following are the rights of travelers: (...) "Carrying objects or hand luggage, provided they do not cause inconvenience or danger to other travellers", as well as "Carrying luggage, with a maximum weight of 30 Kg. on those Lines that, due to their characteristics, have vehicles equipped with a storage hold".
The Travellers Regulation in its article for the purchase of a ticket on board the bus reads as follows: “In the case of purchasing the ticket on board the bus, the traveller must pay the exact amount of the current fare in fractional currency; however, the Company will adopt the necessary measures so that its personnel can return the currency, as long as the currency delivered as payment by the user is not of a value greater than the first note”.
Proof of delay can only be provided from the offices, since it is necessary to carry out certain checks.
They can be requested by phone (91-226 04 18) or by e-mail (firstname.lastname@example.org).
Following the DECREE 54/2017, of May 9, of the Governing Council, which modifies the Travellers Regulations approved by Decree 79/1997, of July 3, says the following regarding the Obligations of travellers: (...) ”Passengers are not to travel with animals, except assistance dogs, accompanied by the user or trainer; or small domestic animals, as long as they are transported by their owners in suitable receptacles, and do not cause discomfort to the sense of smell, hearing or, in general, to the comfort of the other travellers”.
The stop request, both inside and outside the bus, must be made with enough time so that the driver can react and stop the vehicle without problems.
In no case, a stop can be made outside the area designated for it.
According to the Traveller Regulations: In the event of discrepancies between travellers due to issues related to the service (opening and closing of windows, operation or not of air conditioning devices, etc.), passengers must accept that the majority opinion of the occupants of the vehicle will prevail, and otherwise, that of the driver.
Passengers with reduced mobility will be able to get off the vehicles through the door intended for passenger access.
The maintenance, cleaning and information of schedules exposed in said canopies and poles, are the responsibility of the Regional Transport Consortium.
Drivers are obliged to provide the information requested by users as long as they know it.
Yes. Call the information telephone number of the Community of Madrid 012 to be informed on how to proceed in order to benefit from these discounts.
This information can be provided at any tobacconist in town or at the Regional Transport Consortium on Tlf. 012.
Por orden del Consorcio Regional de Transportes de la Comunidad de Madrid, desde el día 4/11/2023 queda prohibido el acceso a los autobuses con patinetes o monociclos eléctricos, tanto en la bodega o maletero, como en la parte arriba junto a los viajeros.
Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you.