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Legal terms of the Arriva group

General conditions of use of the website


These General Conditions regulate the use (including mere access) and the operation of the website.

In compliance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the website is owned by ARRIVA SPAIN HOLDING, S.L. (hereinafter, ARRIVA GROUP), registered in the Mercantile Registry of Madrid, Volume 12279, Folio 122, Sec. 8, Page M-61216, Inscription 14, with address for notification purposes at C/ Fraguas 27 – Pol. Ind. Urtinsa, 28923 Alcorcón (Madrid), NIF B28468924 and e-mail address


The use of this website attributes to the navigator the condition of User of the site, which implies adherence to these General Conditions in the version published at the time it is accessed. For this reason, ARRIVA GROUP recommends that the User read them carefully each time they access the Website.
Consequently, it will be the responsibility of every visitor and/or User to carefully read these General Conditions of use in force on each of the occasions in which they access this website, so if they do not agree with any of the conditions set forth herein, you must refrain from using this website.
ARRIVA GROUP may change at any time and without prior notice to the user, the design, presentation and/or configuration of the website, as well as some or all of the Contents, and modify the general conditions and/or particular conditions required to use them.


The User is aware and voluntarily and expressly accepts that the use of the site is carried out in any case under the sole and exclusive responsibility of the User.

When using the site, the User undertakes not to carry out any conduct that could damage the image, interests and rights of GRUPO ARRIVA or third parties or that could damage, disable or overload the site, or that prevent, in any way, the normal use of the site.

The Contents of the site are made available to the User with information from both its own sources and third parties.
The inclusion of Content on the site does not in any way constitute the provision of a service. The User acknowledges that, to the extent that the application of the Law to specific cases is not automatic, but may vary depending on very different circumstances. For this reason, GRUPO ARRIVA discourages the User from making decisions based on the information contained in the Contents without obtaining adequate professional advice.
ARRIVA GROUP will not be responsible for the use that third parties make of the information published on the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data damages, caused by the use of such information


The User acknowledges and accepts through these General Conditions that all industrial and intellectual property rights over the contents and/or any other elements inserted in this website (including, without limitation, trademarks, logos, trade names, texts, images, graphics, designs, sounds, databases, software, flow charts, presentation, look-and-feel, audio and video), are the exclusive property of ARRIVA GROUP and/or third parties, who have the exclusive right to use them in the economic traffic.

In no case does access to the website imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Use of the Website do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by ARRIVA SPAIN HOLDING, S.L. or the third party owner of the affected rights.

Claims that may be filed by Users or third parties in relation to possible breaches of intellectual or industrial property rights on any of the contents of this website should be addressed to the following email address with the following information:

  1. Name and surnames, postal address and email address of the affected party or, where appropriate, of the person authorized to act on their behalf, indicating the title by virtue of which they hold the representation (hereinafter, the claimant).
  2. Declaration by the claimant in which he claims to be the owner of the allegedly infringed rights, including his physical or digital signature
  3. Precise description of the content protected by the allegedly infringed intellectual property rights, as well as its exact location within the website.
  4. Express declaration by the claimant that the use of the contents has been made without the consent of the owner of the allegedly infringed rights.

4.1 Domain names

In the same sense as referred to in the previous section, the domain name and all those that serve to directly access this site are the exclusive property of ARRIVA GROUP. The improper use of the same in economic traffic would imply an infringement of the rights conferred by their registration and will be prosecuted by the means provided for in the legal regulations.

4.2 Copyright

The contents, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any existing intellectual creation on this site, as well as the site itself as a whole, as multimedia artistic work, are protected as copyright by the legislation on intellectual property.

4.3 Personal use

ARRIVA GROUP authorizes Users to use, view, obtain a temporary copy, download and store the contents and/or elements inserted in the Website exclusively for their personal, private and non-profit use; provided that in any case the origin and/or author of the same is indicated and that, where appropriate, the copyright symbol and/or industrial property notes of their owners appear.
The use of such elements, their reproduction, communication and/or distribution for commercial or lucrative purposes, as well as their modification, alteration, or decompilation, is strictly prohibited.
For any other use other than those expressly permitted, it will be necessary to obtain the prior written consent of the owner of the rights in question.

4.4 Reserve of actions

The User of this website undertakes to respect the rights set forth and to avoid any action that could harm them, reserving in any case ARRIVA GROUP the exercise of whatever means or legal actions correspond to it in defense of its legitimate intellectual and industrial property rights.


5.1 Exclusion of guarantees and responsibility for the operation of the Portal

ARRIVA GROUP does not guarantee the availability and continuity of the operation of the website. Likewise, ARRIVA GROUP will not be responsible in any case for any damages that may arise from:

  1. The lack of availability or accessibility to the website;
  2. The interruption in the operation of the website or computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in the telephone lines, in the Internet system or in other electronic systems produced in the course of its operation;
  3. The lack of suitability of the website for the specific needs of the Users and;
  4. Other damages that may be caused by third parties through unauthorized interference beyond the control of ARRIVA GROUP.

The absence of viruses or other elements on the website introduced by third parties outside GRUPO ARRIVA that may cause alterations in the physical or logical systems of the Users or in the electronic documents and files stored in their systems is not guaranteed.

ARRIVA GROUP adopts various protection measures to protect the website and its contents against computer attacks by third parties. However, ARRIVA GROUP does not guarantee that unauthorized third parties may not have access to the type of use of the Website made by the User or the conditions, characteristics and circumstances in which said use is made. Consequently, it will not be responsible in any case for the damages that may arise from said unauthorized access

5.2 Exclusion of guarantees and liability for the use of the Portal of services and content by Users

ARRIVA GROUP will not be responsible in any case for the use that Users and/or third parties may make of the Website or its contents, nor for any damages that may arise from it.

ARRIVA GROUP excludes any responsibility for damages of any nature that may be due to the use of the services and content by Users or that may be due to the lack of veracity, validity, completeness and/or authenticity of the information that Users provide about themselves and in particular, although not exclusively, for damages of any nature that may be due to the impersonation of the personality of a third party carried out by a User in any kind of communication made to through the portal. 

5.3 Exclusion of warranties and liability for the Contents

ARRIVA GROUP will not be in any case responsible for any damages that may arise from:


By the mere fact of visiting the website, no personal data that identifies a User is automatically registered. However, there is certain information of a non-personal and non-identifiable nature with a specific User that can be collected and stored on the Internet servers of ARRIVA GROUP (for example, the Users Internet browser type and the Users operating system) with the in order to improve the Users navigation and the management of the site.

ARRIVA GROUP may require certain personal data from the User for the use of certain content or services, complying at all times with EU Regulation 2016/679 and Organic Law 3/2018 of December 5 on the protection of personal data and guarantee of digital rights.


The duration of this site is, in principle, indeterminate, however GRUPO ARRIVA reserves the right to modify, suspend or terminate the provision of its services, at any time and without prior notice, as well as these General Conditions.


These General Conditions of Use are governed by Spanish Law. Any controversy in relation to the website of will be substantiated before the Spanish jurisdiction, submitting the parties to the Courts and Tribunals of the city of Madrid, and their hierarchical superiors, expressly waiving other jurisdictions if they had it and were different of those mentioned.

The simplest and most effective way to request any clarification, or to formulate any type of complaint, suggestion or comment, is by sending an e-mail to the address

The fact of accessing this website and using it implies that you accept these General Conditions.

Copyright. ARRIVA SPAIN HOLDING, S.L. All rights reserved and registered. Total or partial reproduction is prohibited.

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